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Carpool Match - Privacy Policy

  1. Introduction

    2. RRK Systems (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our Carpool Match ridesharing application ("App"). By using the App, you consent to the practices described in this policy.

  2. Information We Collect

    3. To ensure safety, affordability, and efficiency, we collect the following information:

    • User Account Information:
      • Cellphone number
      • Email address
    • Driver Specific Information:
      • Identity card/book photo with details
      • Profile photo
      • Driver's license photo
      • Vehicle information (registration, make, model, etc.)
    • Trip Information:
      • Pickup and drop-off locations
      • Trip distance
      • Payment information (though we do not store credit card details directly)
    • Communication:
      • Chat logs within the App
    • Payment Information:
      • Banking details for EFT payments are provided within the app, but credit card and EFT payments are handled by a third party payment gateway. We do not store credit card information.
  3. How We Use Your Information

    4. We use your information for the following purposes:

    • Connecting Drivers and Passengers: Facilitating ridesharing by sharing cellphone numbers between matched users.
    • Safety and Security: Verifying user identities and vehicle information to ensure a safe environment.
    • Payment Processing: Processing payments through our payment gateway and providing banking details for EFT payments.
    • Customer Support: Responding to inquiries and resolving issues through the in-app chat service.
    • Service Improvement: Analyzing usage data to enhance the App's functionality and user experience.
    • Legal Compliance: Sharing information with authorities or courts of law in cases of misconduct or legal requirements.

  4. Information Sharing
    • Between Users: We share cellphone numbers between drivers and passengers for communication regarding rides.
    • Payment Gateway: We utilize a third-party payment gateway to process credit card and EFT payments. Please review their privacy policy for details on their data handling practices.
    • Legal Obligations: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights or the rights of others.
    • No Third-Party Marketing: We do not share your personal information with third-party marketing companies.
  5. Data Security

    6. We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  6. Data Retention and Deletion
    • We retain your information as long as your account is active or as needed to provide our services.
    • You can request account deletion, upon which we will remove your personal information from our systems.

  7. Your Rights
    • You have the right to access and update your account information.
    • You can request account deletion.

  8. Changes to This Privacy Policy

    9. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the App.

  9. Contact Us

    10. If you have any questions or concerns about this Privacy Policy, please contact us through the in-app chat service.